Friday, September 28, 2007

How to deal with Indian tech support.....


Royal Enfield Bullet 500 - Military
Originally uploaded by Jason Means

Since I have some National Guard educational dollars to play with, I started taking some online classes this Fall, and recently got my new laptop. As I was hooking it up late last night, I quickly discovered that it wouldn't configure the current modem I'm using, so a call to tech support was needed.

After about a ten minute wait, a very exotic voice greeted me on the other end of the line. She continued to say her name was Mitali and that she would be helping me out with my technical issue. From the tone of her voice, I could easily tell that she wasn't local, and she'd had her daily fill of dealing with incompetent Americans trying to access porn and online poker.

As the conversation proceeded, there was the customary questions regarding weather and such as my modem was pinged from half way around the world. I responded in jovial fashion and regaled her with how lovely Fall was here in West Virginia. I in turn asked her how the weather was where she was at, to which she said "just fine." Promptly, I interjected and asked where she was located. Hesitantly.... and very quietly, she whimpered out.... India. I'm sure that dealing with typical American hillbillies this is always a point of contention, but not so with yours truly.

I immediately said "that's terrific, I work for a motorcycle shop that sells bikes that are built in India." Mitali of course was confused at this point, so I proceeded to tell her in more detail that I worked at ScooterBob's and we absolutely loved Royal Enfields, and that they're the greatest bikes on the planet.

For those of you who are not familiar with Royal Enfield, they're a true British survivor that's been made in India since the early 50's. For as much as an American loves Harley Davidson (a foaming rant in the making), Indians love their RE's even more.

After I said that I sold Royal Enfields, Mitali said "Oh my goodness, we do love our thumpers." (RE's are often referred to as thumpers due to their large single cylinder that thumps down the road in very rhythmic fashion) Unfortunately, Mitali knew that she was getting off topic and that she would more than likely be caned or something if she delved too much into a personal conversation with me. So, it was back to the task at hand. However, she had a renewed sense of energy in her voice and did everything over the next ten minutes or so shy of waxing my keyboard. She was impressed at my knowledge of an Indian icon and was kind in return.

I guess if this rambling blog does have a moral, it's that if you're ever on the phone with Indian tech support, just tell'em how nice you think Royal Enfields are. Not only will they be pleased with your knowledge, but recognizing their national bike will put a smile on their face and yours.

Chariots are for sissies - real Gods ride an Enfield.

4 comments:

jz.sinr said...

...Touche!

ScooterBob said...

I had a very similar experience with an engineer that was working as a contractor for Toyota from the Yasuniga Corporation. Jinzten Liu was Chinese and his English was a bit limited, so I decided to take him to the motorcycle shop for a little visual stimulation. After seeing a beautifully restored Chang Jiang bike, he became quite animated - and in fact could hardly believe the bike that he was looking at was built in his native Beijing! He was fascinated - and still sends me an email from time to time with compliments on the fine motorcycles and the website. Great machines are universal - whether Indian or Chinese or from wherever - local people are gratified when you pay a little attention to them, I think.

Babu said...

Ya Jason,

True ! - Real Gods do ride an Enfield .
Thump ON.
Cheers,

BT.

Deaths Head Roy said...

Wow! Came across your pics on Flickr and came across the ScooterBob site from there and ended up here...thanks for having a different view-point!!! And the RE's certainly kick some serious ass!!! Great to know you guys supply and are dealers for RE in the US...

Keep Thumping!!!